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Terms of Service

Please read these Terms of Service carefully before utilizing our website or commissioning analytical advisory services from Identity Canvas Core Co., Ltd.

Effective Date: January 15, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (whether individually or on behalf of an entity, “Client” or “You”) and Identity Canvas Core Co., Ltd. (“Company”, “We”, “Us”, or “Our”), a registered company established under the laws of Thailand, governing your access to and use of identitycanvascore.digital and all related advisory services, audit deliverables, and consultation programs.

By accessing our website, submitting an inquiry brief, or executing a Statement of Work (SOW), you confirm that you have read, understood, and agreed to be bound by these Terms.

2. Advisory Services & Scope of Engagements

  1. Service Provision: Identity Canvas Core provides professional advisory services including cohort retention audits, telemetry instrumentation reviews, churn diagnostics, and product analytics consulting.
  2. Statements of Work: The specific deliverables, timelines, prerequisites, and fees for any engagement shall be documented in an individual SOW executed between the parties. In the event of any conflict between these Terms and an executed SOW, the provisions of the SOW shall prevail.
  3. Prerequisites & Access: Client agrees to provide necessary read-only telemetry access, schema dictionaries, and timely technical feedback to enable the Company to perform the agreed advisory services. Delays in providing required data may result in corresponding adjustments to delivery schedules.

3. Intellectual Property Rights

  1. Client Data & Telemetry: All raw event data, tracking logs, proprietary schemas, and application metrics provided by Client remain the exclusive property of Client. Company acquires no ownership rights in Client’s proprietary data.
  2. Advisory Deliverables: Upon full payment of all applicable engagement fees, Client receives a perpetual, non-exclusive, worldwide license to use, reproduce, modify, and internally distribute the final audit reports, engineering remediation tickets, and customized documentation delivered by Company.
  3. Company Methodologies: Company retains all right, title, and interest in and to its pre-existing analytical methodologies, proprietary query frameworks, diagnostic processes, report templates, and general industry knowledge.

4. Confidentiality & Non-Disclosure

Each party agrees to maintain the strict confidentiality of all proprietary or non-public information disclosed by the other party during the course of an engagement. Company will never disclose, publish, or share Client’s raw telemetry logs, retention metrics, or commercial data with third parties without prior written authorization.

5. Fees, Invoicing & Payment Terms

  1. Fixed Fees: Engagements are billed on a fixed-fee basis as specified in the applicable SOW or service catalog.
  2. Invoicing Schedule: Fixed-fee audits typically require a 50% mobilization deposit prior to commencement, with the remaining 50% due upon delivery of the final executive briefing and audit report.
  3. Currency & Taxes: Fees are stated in USD (or Thai Baht equivalent) and are exclusive of applicable value-added taxes (VAT) or local withholding taxes, which shall be indicated on invoices.
  4. Late Payments: Invoices unpaid after 30 days from the invoice date may incur interest at a rate of 1.5% per month or the maximum allowable under Thai law.

6. Warranties & Disclaimers

  1. Professional Standard: Company warrants that it will perform all advisory services in a professional, workmanlike manner consistent with recognized industry analytical standards.
  2. No Guaranteed Commercial Outcomes: While Company delivers rigorous mathematical models and evidence-based recommendations, Company cannot and does not guarantee specific commercial outcomes, such as guaranteed percentage increases in app revenue, app store ratings, or user retention metrics, as these outcomes depend on subsequent product implementation, market conditions, and external variables.

7. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption. The aggregate liability of Company for any claims arising out of or related to these Terms or any SOW shall not exceed the total fees actually paid by Client to Company under the specific engagement giving rise to the claim.

8. Governing Law & Jurisdiction

These Terms and all disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the competent courts of Bangkok, Thailand.

9. Modifications to Terms

Company reserves the right to update or modify these Terms periodically. Any updates will be posted on this page with an updated “Effective Date.” Continued use of our website or engagement of our services following any modifications constitutes acceptance of the revised Terms.

10. Contact Details

For inquiries regarding these Terms of Service, please contact:

Identity Canvas Core Co., Ltd.
Office 8, 24 Example Road, Bangkok 00000
Phone: +66 2 000 2180
Email: hello@identitycanvascore.digital