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Advisory Terms

Refund & Cancellation Policy

Clear policies outlining milestone cancellations, audit rescheduling, mobilization deposits, and refund conditions for our professional consulting engagements.

Effective Date: January 15, 2026

1. Overview & Service Nature

Identity Canvas Core Co., Ltd. delivers custom, human-conducted professional analytical advisory services, technical telemetry audits, and diagnostic sprints. Because our work involves reserved analyst hours, specialized quantitative modeling, and proprietary assessment workflows, this policy sets out the conditions under which engagements may be cancelled, rescheduled, or refunded.

2. Mobilization Deposits & Pre-Commencement Cancellations

  1. Advance Cancellation (More than 7 Business Days Prior): If a client cancels a scheduled audit or diagnostic engagement more than seven (7) business days before the mutually agreed kickoff date, the 50% mobilization deposit will be refunded in full, less any direct bank wire transfer processing fees.
  2. Late Cancellation (Within 7 Business Days of Kickoff): If a client cancels within seven (7) business days of the scheduled start date, a 20% administrative fee will be deducted from the mobilization deposit to compensate for reserved analyst allocation, and the remaining 80% of the deposit will be promptly refunded.

3. Work in Progress & Milestone Adjustments

Once an audit or advisory sprint has officially commenced (following the kickoff meeting or telemetry data ingestion):

  1. Stage 1 Cancellation: If the engagement is terminated during Stage 1 (Telemetry Ingestion & Boundary Audit), Company will retain the 50% mobilization deposit to cover initial analysis and data pipeline configuration, and no further milestone invoices will be issued.
  2. Mid-Engagement Adjustments: If Client experiences unexpected internal technical delays (such as data pipeline downtime or schema refactoring), Client may request to pause the engagement for up to thirty (30) calendar days without financial penalty.
  3. Completed Audits & Delivered Reports: Once the final analytical report, engineering remediation tickets, and executive debriefing have been delivered, engagement fees are fully earned and non-refundable.

4. Retainer Cancellation & Rescheduling

  • Monthly Advisory Retainers: Advisory retainers may be cancelled with thirty (30) days’ written notice prior to the start of the next billing cycle. Unused days within an active 30-day retainer period are non-refundable.
  • Advisory Briefing Rescheduling: Scheduled executive briefings or technical review workshops may be rescheduled at no additional charge provided written notice is given at least twenty-four (24) hours in advance.

5. Non-Refundable Items

The following fees and expenses are non-refundable under all circumstances:

  • Completed advisory hours and delivered diagnostic documentation.
  • Dedicated cloud compute infrastructure costs incurred specifically for processing client-authorized large-scale telemetry queries (where explicitly agreed in advance).
  • Bank wire transfer transmission fees or foreign exchange conversion differentials charged by financial intermediaries.

6. Refund Request Process & Timeline

To submit a formal refund or cancellation request:

  1. Send a written notice from the authorized contact email to hello@identitycanvascore.digital specifying the Statement of Work number, invoice reference, and rationale for cancellation.
  2. Our managing directors will review your request within three (3) business days.
  3. Approved refunds will be issued via the original payment method (SWIFT Bank Wire or Electronic Transfer) within seven to ten (7–10) business days following approval.

7. Contact for Billing & Policy Inquiries

For questions regarding this Refund Policy or to discuss an existing statement of work, please reach out to our team:

Identity Canvas Core Co., Ltd.
Office 8, 24 Example Road, Bangkok 00000
Telephone: +66 2 000 2180
Email: hello@identitycanvascore.digital